Navy Federal Credit Union Mock Interview
Practice 40 Navy Federal Credit Union interview questions covering member service, financial products, and credit union values.
Question 2 of 40
Credit Unions rank higher in customer service than traditional banks. Why do you think this is?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question focuses on how familiar you are with Navy Federal. Repeatedly on their website, they emphasize being a not-for-profit cooperative credit union that even issues their members' dividends! They are very member oriented and pride themselves on their integrity. As they repeatedly state, 'Our members are our mission.' Familiarize yourself with everything they stand for, and go the extra mile in your answer.
Start by distinguishing the differences between a credit union and a traditional bank and explain how Navy Federal stands apart from traditional banks and traditional credit unions. You can use these points to emphasize why you want to work with them over the other jobs you're interviewing for.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Large banks are for-profit, making them more sales driven. This approach can often mean a lower focus on customer service and impersonal service. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. Credit unions often have better employee training, which also can mean more personalized service for members."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Credit unions are non-profits, and member-owned, which means they will almost always be more customer-centric. Credit unions are often involved in community groups and take more care than large banks. Also, if we consider geographical location, most credit unions are in smaller, rural communities where service and connection is everything."
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