Navy Federal Credit Union Mock Interview
Practice 40 Navy Federal Credit Union interview questions covering member service, financial products, and credit union values.
Question 18 of 40
Do you consider yourself a logical person, able to make sound judgments under pressure?
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question is asking whether you possess emotional intelligence or if you allow your emotions to dictate your behavior and decision-making. If you have an example where you were able to keep a level head in a stressful or emotionally charged situation, share it.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I use good logic every day! As a bank teller, I face numerous issues surrounding people needing access to their funds. I use logic to figure out how to arrange a customer's financial needs to meet policy while taking the path of least resistance. Recently, I had a customer with an issue due to a hold on their paycheck when their rent was due. I was able to move the funds to another bank account that did not have a hold policy. This action enabled me to release the funds and help the customer pay their rent on time."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Yes, I consider myself very logical, which always helps me to make sound judgments. Just yesterday, I had a customer who was upset because our new bank teller in training was taking too long to complete her transaction. I am the assistant manager, so I stepped in to alleviate the situation. Because I showed the customer that I could expedite the process, she calmed down and was kinder to the trainee. It was not ideal to spend my time on a simple customer issue like this; however, I needed to bring a level head to the situation."
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Anonymous Answer
Yes, I do consider myself very logical, which always helps me to make sound judgments. Just recently a customer showed up early to pick up their cake and it wasn't ready yet so the customer was upset. She was upset that she was going to be late for her event. I wasn't doing the orders that day. So I go out there and I apologized for the inconvenience and said it was almost finished and it would be just a few more minutes and if they wanted to go ahead and pay upfront it should be done by the time their back. Then proceeded to help my coworker finish the order while they went to go pay.
Chad's Feedback
This is a great example of a time you made a sound judgment under pressure, but it is unclear from your response if you were ultimately successful in resolving the situation. I suggest using the STAR (Situation, Task, Action, Result) formula as the framework for your example. This method will ensure that you provide the interviewer with the right amount of information, including the outcome that resulted from your actions.
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