Navy Federal Credit Union Mock Interview
Practice 40 Navy Federal Credit Union interview questions covering member service, financial products, and credit union values.
Question 33 of 40
Share an experience where you dealt with a difficult personality and explain how you managed it without involving your supervisors.
Example Answer
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was helping a client navigate their application for a loan. I kept emphasizing that the information they put down needs be accurate. Yet while they were filling out the application in front of me, they kept saying they would put down exaggerated figures and let the lender figure it out. It was clear they didn't know what they were doing, and they continually challenged my help by suggesting I was wrong or didn't want them to get the loan. It was confusing. I did everything I could to help them, but in the end, they insisted on ignoring my advice, suggesting I didn't want them to get the loan."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question serves to inform them of your definition of a difficult person. Not everyone prefers to work in a customer-centric role, and the interviewer wants to ensure you are the right person for the job. They especially want to make sure that the difficult person in this scenario wasn't you. Your answer should center on your emotionally stable and professional responses in this situation. They want to get a feeling for your communication skills and the kind of customer experience you deliver, regardless of the customer's personality. You'll want to exhibit objectivity, emotional maturity, and detail the techniques you employed to navigate this terrain that led to an outstanding customer service experience.
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