Share an experience where you dealt with a difficult personality and explain how you managed it without involving your supervisors.

This question serves to inform them of your definition of a difficult person. Not everyone prefers to work in a customer-centric role, and the interviewer wants to ensure you are the right person for the job. They especially want to make sure that the difficult person in this scenario wasn't you. Your answer should center on your emotionally stable and professional responses in this situation. They want to get a feeling for your communication skills and the kind of customer experience you deliver, regardless of the customer's personality. You'll want to exhibit objectivity, emotional maturity, and detail the techniques you employed to navigate this terrain that led to an outstanding customer service experience.