Navy Federal Credit Union Mock Interview
Practice 40 Navy Federal Credit Union interview questions covering member service, financial products, and credit union values.
Question 35 of 40
What is your philosophical approach to customer service?
Example Answer
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Everyone wants to feel heard and treated with respect and seeks validation. When communicating, I actively listen, mirror back their communication, and validate their perception and reality to the best of my ability. I'll present the situation with the external components that may have been outside their perspective. I'll share my knowledge and the avenues I can explore to help them and do my best to keep the communication as amenable and transparent as possible. Let them know you care and are exploring all options to help them before reaching an outcome."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The interviewer wants to ensure you'll treat their customers with the dignity and respect they deserve as a Navy Federal Credit Union representative. They'll ask you to share with them your approach. Your answer will also clue them into your communication skill level and how you'll approach maintaining their members' loyalty.
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