Navy Federal Credit Union Mock Interview
Practice 40 Navy Federal Credit Union interview questions covering member service, financial products, and credit union values.
Question 22 of 40
How do you maintain your patience and emotional equilibrium, even in the most challenging situations?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
From long lines, customers who move slowly or challenge bank policy, customers who hand you a mountain of change and distract you while you count, or those who are flustered due to a long line, bank tellers face trying situations every day that put their patience and customer service skills to the test.
Share with your interviewer your level of emotional intelligence and how you maintain your patience, despite the circumstance. If you can inject a sense of humor into your situational example, exhibiting a great attitude, all the better. Showcasing your ability to remain patient and professional in the workplace while being a support system for your coworkers will market you as a desirable asset.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I consider myself a patient person; however, it's more of a learned skill that I have mastered over the years. I never demonstrate my frustration or impatience with others in the workplace. To do so is rude and counterproductive. To boost my patience in challenging situations, I remind myself to empathize with the other person and what they may be going through that day."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Yes, I am a patient person. I like to learn, teach others, and take careful steps, ensuring that my work is well done. To boost my patience in a challenging situation, I remind myself that I will come out of the circumstance with more knowledge than when I went into the situation. I take the approach of a student."
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