QUESTION 27 OF 30

Lennar Corporation strives to deliver top client service to our home buyers. What does excellent client service mean to you?

Excellent client service is part of what sets Lennar Corporation apart from their competitors, and the interviewer needs to know you are entirely on board with these efforts.

Excellent client service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to their needs and offering support when they are feeling overwhelmed with decisions regarding their new home. Discuss how you will deliver nothing but the best to the clients of Lennar Corporation

"I love the quote from Kate Zabriskie that says, 'The customers' perception is your reality.' To me, this means that if my clients think that we do not care about them, they are right. Exceptional service starts with proper training, setting high standards, and accepting nothing less; something that Lennar Corporation knows very well. I am eager to help you continue delivering a gold standard of service to your clients."

"To me, excellent customer service means not allowing any negativity to reach the customer. In home building, this means avoiding disasters in a project timeline, issues with vendors, or negativity from contractors. The moment a client feels there is a hiccup is the moment the sales process gets railroaded. Excellent customer service includes seeing potential pain points before they even happen."

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Lennar Corporation Mock Interview

Lennar Corporation strives to deliver top client service to our home buyers. What does excellent client service mean to you?

Unlock all 30 Lennar Corporation questions

30 Lennar Corporation Interview Questions & Answers