Hampton Inn Mock Interview
Practice 32 Hampton Inn interview questions covering guest service, brand standards, and hospitality excellence.
Question 13 of 32
Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
The interviewer is trying to assess whether you are a self-thinker who can empower yourself to meet a customer's request or a follower who is timid. and unwilling to make a tough call. Because Hampton Inn prides itself in great customer service, there will be times when you need to make a decision to go above a customer's expectations.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"When I worked as an admin assistant at my last job, I was in charge of purchasing. I noticed we had been spending quite a bit of money on paper and plasticware. I compared the cost of disposables to the cost of buying permanent dishes and utensils for the kitchen. It turned out we were able to save the company hundreds of dollars each year by simply investing in dishes and silverware!"
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