When facing a difficult situation, how do you react?
Edward Jones wants to know if your reactions to problems reflect maturity and professionalism. The goal of your response is to show the decision-makers that the way you react in difficult situations is a fit for their team and the company's values.
Because this question asks how you react (a general instance) vs. how you reacted (a specific instance), you can respond hypothetically. The Situation, Solution, Benefit formula is helpful in this case.
Step 1) Situation: Outline what a difficult situation means to you.
Step 2) Solution: Discuss the solution you would introduce when facing a difficult situation.
Step 3) Benefit: Highlight how your approach to resolving a difficult situation will benefit Edward Jones should they hire you.
Hiring managers look for candidates who meet challenges and difficult decisions head-on rather than being intimidated by them. You can show the decision-makers that you have the tenacity and excellent problem-solving abilities required for the job by discussing how you approach and overcome complex problems.
If you have a real-life example of a time when you recently faced a difficult situation in the workplace, consider telling a brief story that highlights your problem-solving and critical-thinking skills.
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes 3-5 questions. Depending on Edward Jones' parameters, the HireVue platform will typically give you 30 seconds to prepare a response and up to 2 minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
"(Situation) I understand that encountering difficult situations in the workplace is common, especially in an industry where regulation and compliance are so strict and constantly evolving. (Solution) When a difficult situation arises, my first instinct is to take a step back and absorb what just happened. I then go into "brainstorm" mode, jotting down potential ways to resolve the situation. I might use a pros and cons list to determine the best course of action for a fast and amicable resolution. (Benefit) I read that one of Edward Jones' core values is taking pride in the quality of the company's work. Rest assured, should Edward Jones hire me, I will take pride in every aspect of my work. Even in difficult situations, I will maintain an uncompromising determination to achieve excellence in every task I take on."
