Master 30 Edward Jones HireVue questions covering client service, values alignment, and behavioral scenarios.
Question 23 of 30
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
It can feel challenging to receive criticism in the workplace, especially from your leader, who you want to impress. The decision-makers at Edward Jones want to know how you react in the face of criticism. The goal of your response is to show that you can hear criticism, respond professionally, learn from the feedback, and willingly take action to make improvements.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Avoid discussing a time when you received criticism about your personal character. Instead, consider providing an example where you received feedback on your skill level and were able to make noticeable improvements. Also, avoid discussing criticism around skills that are a must-have for the role.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question is another way for the hiring managers to ask about your most significant weaknesses. For this reason, be sure to give a clear example of a time when you received critical feedback on an important skill.
Using the STAR method, clearly outline the scenario and how you worked hard to improve. Be sure to highlight what you learned from the situation and spotlight how this criticism helped you improve your quality of work. Your response should end on a positive note about a lesson learned and how this lesson has boosted your career or work performance, benefitting Edward Jones should they choose to hire you.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes 3-5 questions. Depending on Edward Jones' parameters, the HireVue platform will typically give you 30 seconds to prepare a response and up to 2 minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Last year, while working as the Research Manager for Company XYZ, my director sat me down during my performance review and asked that I submit my weekly documentation faster than I had been. I agreed with his feedback. I knew that I preferred working on other tasks and less on typing up reports. (Task) I understood that timely documentation was critical to the success of our projects. (Action) I started to time block my calendar, giving myself three 20-minute time slots every day to complete my documentation. I set the time and did the work with no excuses. (Result) Eventually, the documentation became a natural part of my workflow. Now, my documentation is detailed and always on time."

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Written by Rachelle Enns
30 Questions & Answers • Edward Jones

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By Rachelle