Master 30 Edward Jones HireVue questions covering client service, values alignment, and behavioral scenarios.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Change is prevalent in the workplace, and Edward Jones wants to know that you can embrace change. The goal of your response should be to help the decision-makers feel confident in your ability to adapt to unexpected changes in a workplace setting.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Avoid focusing on a negative change. For example, "When my company hired a new manager with a horrible temper, my entire work environment changed." Also, avoid examples that could easily sound like you are blaming others. For example, "I recently had to do an entire project by myself because my co-worker quit unexpectedly."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Behavioral-based interview questions that begin with "Talk about a time when..." are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the hiring managers with the right amount of information and detail.
Pick an example of a time you faced a change in the workplace, and your response was constructive. Explain how the change directly impacted your job and discuss how you maintained a positive approach during the transition. Perhaps your job duties shifted, there was a significant revision in policy, you had to welcome a new manager, or your company was acquired. These situations make excellent examples to draw on when you form your story-based response.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes 3-5 questions. Depending on Edward Jones' parameters, the HireVue platform will typically give you 30 seconds to prepare a response and up to 2 minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Last year, my company shuffled around many of our team members with no notice. (Task) This shuffle meant that, overnight, the team of 40 that I was leading became a team of 60. (Action) I had a great rapport with the current 40 and needed to develop a fast strategy for connecting with the additional 20. I chose to throw a team-wide after-work event so that everyone could get to know each other and make meaningful connections. (Result) My idea worked like a charm, and everyone clicked right away, making the best of an abrupt situation."

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Written by Rachelle Enns
30 Questions & Answers • Edward Jones

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