Edward Jones HireVue Mock Interview
Master 30 Edward Jones HireVue questions covering client service, values alignment, and behavioral scenarios.
Question 27 of 30
Talk about a time when you used logic and common sense to solve a problem at work.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Edward Jones wants to know about a situation where you used good judgment to solve a work problem. The goal of your response is to assure the decision-makers that you approach issues with care and logic. The decision-makers should envision you using good judgment in the workplace.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Avoid giving a vague response like, "I use good judgment and strong logic all the time! If you hire me, I will make decisions that are good for the company." Although the hiring managers will be happy to hear that you plan to make wise decisions, this type of response fails to give a measurable example of your logic in action.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Behavioral-based interview questions that begin with "Talk about a time when..." are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result.
Give a work-related story example that showcases your logic and reasoning abilities. Share a brief overview of the problem you faced, discuss the pros and cons of each decision you could have made, and tell the hiring managers why the solution you chose was the best. Be sure to include details of the positive impact you generated for your employer by using strong judgment.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes 3-5 questions. Depending on Edward Jones' parameters, the HireVue platform will typically give you 30 seconds to prepare a response and up to 2 minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation & Task) We use a cloud-based ticketing system at Company XYZ. We recently encountered an issue that caused the system to be down for an extended period. I knew this downtime would greatly impact our clients, and I wanted to help avoid further damage. (Action) I built a quick access database that we could use to store the ticket information until the system was restored. (Result) As a result, we recovered nearly 80% of the service tickets that came in, successfully avoiding numerous client service complaints. The service team was thrilled with how quickly I jumped into action and resolved a pending client-service disaster."
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