EF Education First AG Mock Interview

Practice 35 EF Education First AG interview questions covering international education, cultural sensitivity, and teaching passion.

Question 30 of 35

Pretend you are receiving multiple communications regarding a major discount on education tours to take place in South America. As you talk to customers, you identify this "discount" has been promoted from an unidentified source. What do you do?

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Jezreel Ramirez

The interviewer wants to know how you handle unverified information and if you can take appropriate steps to prevent fraud or misinformation. Let the interviewer know that you would take the necessary steps to verify the "discount" information and match it to EF Education First discounts; additionally, you would also reach out to your communication department to notify them about misleading social media posts.

Jezreel Ramirez

"As I understand, the customer is connecting with me to discuss the "discount." I would explain to our customers that discounts must be verified by the sales department. I would provide the best customer experience possible but remind them that any offers must be in sync with present terms and conditions. I would also contact our marketing department about potential illegitimate social media posts."

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