A customer has just returned from a school trip and complains about their less than perfect meals and lodging. How do you respond?

"Hello, Ms. ABC, I understand your dissatisfaction, and I appreciate your willingness to contact us about this situation. When I travel, I like to find comfortable and safe places to rest and delicious food to enjoy to regain my strength for the next day. At EF, we strive to craft each trip for our customers' needs. I sincerely apologize for the inconvenience this has caused. I want to assure you that every detail has been recorded, and I am connecting with the host experience manager at the XYZ location. We do not want this to be repeated for you and any future customers."