EF Education First AG Mock Interview

Practice 35 EF Education First AG interview questions covering international education, cultural sensitivity, and teaching passion.

Question 32 of 35

A customer has just returned from a school trip and complains about their less than perfect meals and lodging. How do you respond?

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Example Answer
Community Answers

Jezreel Ramirez

The interviewer wants to hear your interpretation of customer service experience, how you will acknowledge their legitimate complaint, and how you will respond. Be detailed about how EF Education First values customers and their opinions and how you will provide feedback to these tour hosts.

Jezreel Ramirez

"Hello, Ms. ABC, I understand your dissatisfaction, and I appreciate your willingness to contact us about this situation. When I travel, I like to find comfortable and safe places to rest and delicious food to enjoy to regain my strength for the next day. At EF, we strive to craft each trip for our customers' needs. I sincerely apologize for the inconvenience this has caused. I want to assure you that every detail has been recorded, and I am connecting with the host experience manager at the XYZ location. We do not want this to be repeated for you and any future customers."

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