Master 30 CVS Pharmacy HireVue questions covering customer care, pharmacy scenarios, and retail healthcare situations.
Question 27 of 30
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
You will help solve issues that CVS customers face in any role at CVS Pharmacy. The hiring authorities want to know about a situation where you used good judgment to solve a work problem. The goal of your response is to assure the decision-makers that you approach solving issues with care and using a sound logical approach.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Avoid giving a vague response like, 'I use good judgment and strong logic all the time! If you hire me, I will make decisions that are good for the company.' Although the hiring managers will be happy to hear that you plan to make wise decisions, this response fails to give a measurable example of your logic in action.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Behavioral-based interview questions that begin with 'Talk about a time when...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result.
Give a work-related story example that showcases your logic and reasoning abilities. Share a brief overview of the problem you faced, discuss the pros and cons of each decision you could have made, and tell the hiring company why the solution you chose was the best. Include details of the positive impact you generated for your employer by using strong judgment.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last year, we faced a bad inventory shortage on some OTC cold drugs during the busy winter months. Knowing that we were getting a shipment in a few days, I helped formulate a plan for how we would consult customers looking for that medication. First, I let our team know that we would recommend the generic brands we had in stock. If that wouldn't suffice, the plan was to recommend other similar drugs we had in stock. If all else failed, we would recommend that customers try another nearby grocery store. In this situation, having a solid plan for customers was important, and it worked to help push our store brand generics."

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Written by Rachelle Enns
30 Questions & Answers • CVS Pharmacy

By Rachelle

By Rachelle