How would you react if you knew a team member at CVS Pharmacy was being dishonest?
At CVS Pharmacy, honesty and integrity are vital to the treatment of customers and the business's overall health. With this question, your interviewer wants to know that you are an honest and trustworthy employee. The goal of your response is to provide evidence that you bring integrity to the workplace and that you are unafraid to have uncomfortable conversations.
Many companies operate in highly sensitive sectors where making ethical decisions and building trustworthy relationships are core to success. In the retail pharmacy setting, this includes confidential patient data and cash transactions. CVS Pharmacy needs to make sure that they hire honest and reliable people. Consider giving an example of your honesty in action rather than simply stating that you are honest.
Since this question is phrased as, 'What would you do...,' you can respond hypothetically. The Situation, Solution, Benefit formula is helpful in this instance.
Step 1) Situation: Express your understanding of the hypothetical situation (your coworker being dishonest).
Step 2) Solution: Outline the solution you would introduce if you encountered dishonesty in the workplace.
Step 3) Benefit: Highlight how your approach to confronting dishonesty will benefit CVS Pharmacy.
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
"I take pride in my work and would not tolerate dishonesty since it interferes with company goals and reputation here at CVS Pharmacy. I would feel obligated to report a coworker who was being dishonest. Of course, I would refer to any policy or guidelines available and speak to my leader to ensure that I appropriately handle the situation. I would desire to help bring a resolution without escalating the situation or introducing new conflict. For example, my manager was recently on vacation for three weeks. Some of my co-workers wanted to falsify our timesheets to reflect overtime hours that we did not work. I disagreed and convinced them that it was a bad idea and certainly not worth being fired over. If hired at CVS Pharmacy, I will hold myself and my peers accountable to the highest ethical standards."
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