Allied Universal Mock Interview
Practice 35 Allied Universal interview questions covering security operations, client service, and situational judgment.
Question 16 of 35
Tell me about any customer service training you have received.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Allied Universal knows that exceptional security services are all about customer service and the level of service they provide to each of their valued clients.
Walk the interviewer through any formal customer service training you have received in the past. Maybe you have trained yourself by reading books on the subject, listening to podcasts, or reading articles online. Perhaps you have worked in retail, or hospitality, where you received on-the-job training on how to relate to a customer, be helpful, properly greet people, or diffuse conflict.
As well trained as you may be, it's also essential that you show the interviewer your continued interest in bettering your customer service delivery. If you are unsure about the training you will receive with Allied Universal, you can ask for specifics.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I would love to know more about the customer service training you offer at Allied Universal. I have a great instinct when it comes to delivering customer service, partly due to my personality and the excellent training I received in my last security position. I can confidently read a person, discover their needs, and uncover ways that I can help."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am newer to my career, so I cannot say that I have received any customer service-specific training; however, I have listened to podcasts on the subject - primarily 'The Modern Customer' podcast. I would be happy to take any training that you recommend and would like to learn more about the training offered here at Allied Universal. I look forward to serving your valued clients."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
The interviewer wants to see if you are formally trained in providing exceptional customer service. If you have any certifications related to this training, it is a good idea to mention that to the interviewer. Better yet, if you have received awards or recognition for your customer service skills, focus on relaying that information to the interviewer.
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Working in Federal corrections, community mediation, volunteer work with the American Red Cross on disaster relief, and managing and supervising bloodmobile operations, volunteering in a local community food bank, currently as a counselor in a drug rehab facility...my personality and ability to efficaciously communicate with others lends to my successes in accomplishing the goals of the organizations I either worked or volunteered for.
Being cheerful, bright and a good listener is essential to good customer service.
Stephanie's Feedback
Excellent response! You've gained valuable customer service training through a variety of paid employment and volunteer experiences, This response is very strengths-focused!
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