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Allied Universal Interview
Questions

30 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Security Services    

Question 1 of 30

As a security guard, how do you spend your downtime, on the job?

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1.

As a security guard, how do you spend your downtime, on the job?

If you are working as a security guard on foot or mobile patrol, you know that every moment is not action-packed, crime-fighting, keep your eyes peeled, or 'write home to mom' level of excitement. Talk to the interviewer about what you do with your time when a specific task does not occupy all of your attention.

Rachelle's Answer #1

"When I have some downtime, I first go to my security reports and follow up on complaints and inquiries. This task often involves calling people or visiting them to discuss the issue and break down what we have done or will do, to help them. It's important to me that I keep myself busy during every shift so that my employer is getting the best of me."

Rachelle's Answer #2

"I imagine that there may be some time during a shift; primarily night shifts, where there is less to do from an immediate security perspective. To make sure that every minute matters, I would do my paperwork, follow up on security complaints, or test my equipment to ensure everything is working as it should."

2.

What are the three most essential steps in securing and controlling a building or premise?

It's time to show the interviewer that you understand what goes into providing proper security services when it comes to building or premise management. Even if you do not have experience in this type of security service, you should be able to give an intuitive answer.

Rachelle's Answer #1

"From my experience in providing security services for buildings, I would say that the three most essential steps to securing and controlling a building and premise include checking to ensure the video surveillance systems are working, that there is adequate lighting, and there are security officers strategically placed near entrances of points of vulnerability."

Rachelle's Answer #2

"My instinct tells me that the essential steps to securing a building come in the form of making sure that areas are well-lit, ensuring there is a good video surveillance system with strategically placed cameras, and a building entrance system controlled by keypad, fob, or swipe card. I look forward to learning more from my training at Allied Universal."

3.

Do you have current certification in First Aid, and CPR?

This question is pretty basic, considering it's either a yes or no answer. With that said, the interviewer would like to see you elaborate on details such as when you received your certification, and when your certs are up for renewal. Be sure to bring your certifications with you so that the hiring authority can take copies for your candidate file.

If you are not certified, express that you are willing to obtain this certification on your own time. Chances are, Allied Universal may put you through the training once hired; however, it's nice to offer as this shows enthusiasm and initiative.

Rachelle's Answer #1

"I hold a valid certification in both First Aid and CPR. My certs are valid for another two years. I did bring them with me so that you can make copies for your records."

Rachelle's Answer #2

"After reading in the Allied Universal job posting that you require valid certification in First Aid and CPR, I registered to take these courses at the community college. The first course begins in three days so; I am happy to say that I will soon be certified."

4.

Of all the career options at Allied Universal which is most interesting to you?

The purpose of this question is for the interviewer to gain assurance that you are interested in growing with their company over time. Before your interview, take some time to comb through the Allied Universal careers website, making a note of any positions that may be of interest to you in the future. If anything catches your eye, read the job description, and learn a bit about what you would need to do to land a promotion into this role down the road.

Rachelle's Answer #1

"I see that you are hiring for a high profile security guard to work on behalf of a luxury goods client. The bulk of my experience has been on jobs such as shopping mall or evening premise patrol. I would love to work my way into a role like this with more hours and responsibilities. I read that you require a Police Foundations or Law & Security diploma for a position such as this one. This education is something I am eager to complete over time so that I can earn similar roles in the future."

Rachelle's Answer #2

"I am interested in being a loss prevention officer in a team lead function where I train and mentor other security services professionals. I see there are many opportunities to grow within Allied Universal and this is just one of the many career options that I found fascinating when combing through your careers page."

5.

What would cause you to lose your temper on the job?

As a security professional, it is crucial that you maintain control and poise each day. By doing so, you command authority and build trust. With that said, the interviewer knows that everyone has their threshold, and no day in the security industry is the same.

Provide an example of what may cause you to become upset but assure the hiring authority that you would never lose your temper at work. You can mention any techniques and tricks that you apply to ensure an even-keeled temperament.

Rachelle's Answer #1

"I have seen other security professionals lose their temper, and it always seems highly unprofessional. I have never lost my temper on the job because I feel that the better way to command respect is to be collected and poised. If I were to lose my temper on the job, it would have to be in the midst of a very high-stress, aggressive situation where I am in a corner, and safety threats were present; whether against me or anyone else."

Rachelle's Answer #2

"I cannot think of a scenario where I would lose my cool on the job. With that said; I have zero tolerance for violence or threats against other people. If faced with a situation of violence, I would use full force to stop the situation. Typically, I have a very calm and collected personality. If I feel my blood pressure rising, I remind myself that the most emotional person in any given situation is most likely to lose. This reminder keeps me in check."

6.

When I call them, what will your references say about your communication skills?

The security services industry requires professionals who are highly skilled in communication. Being an exceptional communicator means that you clearly give and receive messages, you actively listen, you can read your audience and pick up on social queues. Discuss what you believe your references will say about your communication skills.

Rachelle's Answer #1

"I believe my co-workers would say that I am a good listener. I like to give advice only when it's asked. I am also great with detail, which makes me an effective trainer for our new hires."

Rachelle's Answer #2

"When you call my references, they will say that I am always improving my skills when it comes to written and oral communication. English is a second language for me, so it's important to me that I continue to learn and improve. I pick up on social queues, and people seem to enjoy being around me."

7.

Our security services team must be physically fit and able to react in situations requiring a fast response. How do you ensure peak fitness and performance?

The interviewer needs to know that you meet the physical and mental demands of this job. Depending on the position at hand, there may be a fit test; however, it's more likely that the interviewer will gauge your abilities by general appearance and how you answer questions like this one. Briefly discuss the ways that you ensure top mental and physical performance at all times.

Rachelle's Answer #1

"I keep myself healthy by going to the gym regularly. I enjoy running and am currently training for my first half marathon. I believe that being in peak physical condition also helps me to stay on top of my game when it comes to mental awareness on the job."

Rachelle's Answer #2

"I ensure peak performance, in all ways, by taking care of myself and eating right. It's important to me that my mind is sharp; allowing me to think quickly on my feet when situations arise that need immediate action."

8.

Have you ever been fired from a security-related job?

If you have ever experienced job termination, you know that this is a highly dreaded interview question. BUT! There is no need to freak out when you have a very professional answer memorized and ready to go. Being fired happens to the best of us and often for situations that are out of our control. The only way to answer a question like this is to own up to it and explain the situation in brief. Finish up your response by highlighting what you learned.

Rachelle's Answer #1

"Earlier in my career, I was let go for being late to work. I took ownership of my actions, and although it was a frustrating situation, I certainly learned a lesson. Now, I am at least five minutes early for everything!"

Rachelle's Answer #2

"I am thankful for having never experienced a termination. With that said, if I am not performing up to my employers' standards, I would appreciate a frank conversation so that I have the opportunity to adjust my approach and better meet expectations."

9.

Are you aware of the sectors for which we provide security services? Please list at least three.

The hiring authority would like validation that you have researched Allied Universal before your interview. Comb through their company website and Wikipedia page, taking special note of any 'Services' sections, and companies they highlight as valued clients. You should have a good understanding of what they do, who they serve, and within which industries before attending your interview.

Rachelle's Answer #1

"I have researched Allied Universal a great deal before coming here today. You serve a significant range of sectors, including banking, healthcare, and special private events. I have experience in security services for events and festivals, and I look forward to expanding my knowledge into other esteemed areas of security."

Rachelle's Answer #2

"The security services that you offer range from security guards to mobile patrol, event security, and even technical security solutions. From my research, and what I understand, you serve clients such as (list a couple of current clients from their website)."

10.

What type of security training have you received in the past?

Walk the interviewer through any security training that you may have received from a previous security services position. Your coursework may be on your resume; however, the interviewer is not asking for another bulleted list. They want you to bring the training to life for them. Discuss which training you excelled in, which coursework was your favorite, or how you finished top of the class!

If you are new to your career and without any formal training, that is okay too! Avoid leading with the negative (I don't have...) and, instead, lead with the positive and mention how you have taken the initiative to self-teach online for instance.

Rachelle's Answer #1

"In my previous role, I received excellent training in police support services, which was an exciting opportunity. I was able to learn a lot about the logistics surrounding monitoring public areas and responding to lower-priority calls. I look forward to additional training with Allied Universal as I am keen to grow in my security services career."

Rachelle's Answer #2

"Since applying to Allied Universal I have taken the initiative to take an online course on security basics. I have learned the fundamentals of security services, safety, and best practices. I am eager to learn much more through your formal training program."

11.

Allied Universal believes in continued education opportunities. If given a chance to expand your training on any security services topic, which would you choose?

When a potential employer mentions continued education opportunities, chances are, you're in a great place! Think about the future career opportunities that you would like to see with Allied Universal and then draw a line between that goal, and what you need to learn to get there. Be sure to express excitement for continued education, and opportunities to expand your career.

Rachelle's Answer #1

"I appreciate that Allied Universal offers educational and training opportunities to employees! If given the opportunity to expand my knowledge in any specific area, I would choose to learn more about AI, Machine Learning, and Robots in Security. I believe this is where a significant focus will be very soon when it comes to security services."

Rachelle's Answer #2

"I am eager to carve out a successful career in the security services industry, and so I would choose to begin with the fundamentals of patrol and emergency response. I feel that with the right basics, I can grow an excellent career with Allied Universal."

12.

Employees of Allied Universal must pass a series of background checks including criminal, drug, and credit. Are you willing to comply?

For reasons that you are already aware, anyone hired for a security services position needs to comply with a robust vetting process. The hiring authorities at Allied Universal must be very cautious on who they hire; for the safety of themselves, their clients, and the general public.

As a security professional, you will be working with the public and with vulnerable individuals. Assure the interviewer that you are most willing to comply with any form of background check they require. If possible, bring a copy of a recent police background check with you to your interview. Although this action will not be everything the interviewer needs for your file, this will show initiative.

Rachelle's Answer #1

"I am ready and willing to comply with any background check required. My record is clean; I have a strong credit history and am drug-free. I brought with me a copy of my recent police check that you are free to add to my candidate file."

Rachelle's Answer #2

"I am willing to comply with any background and security check required. I have nothing to hide and am excited to begin my security services career with Allied Universal."

13.

Have you worked in cash protection services of any kind?

Cash protection services can include:

- Armored truck transport
- Cash vault services
- Bank or financial premise protection
- ATM services, and more

Walk the interviewer through any experience you may have in this area by outlining who your clients or employers have been, perhaps the amount of money you were responsible for, and how many years experience you bring. If you lack experience in cash protection services, mention that you are keen to learn and train in this area of security services. Highlight the fact that you are trustworthy and honest; two essential traits required to work in a cash protection services based role.

Rachelle's Answer #1

"For the past six years I have worked for an armored car service, providing cash protection services for a variety of banks in the area. I have moved significant amounts of cash successfully over the years; with zero incident or discrepancy."

Rachelle's Answer #2

"I am new to the cash protection services industry; however, I have firearm training and have worked in a customer service role for a bank where I received formal RAID training. I am eager to take this existing knowledge and apply it to this role with Allied Universal."

14.

At Allied Universal, we aim for our name to be synonymous with integrity, and trust. How will you contribute to this goal?

This question is your opportunity to show the interviewer that you are their top choice for this role! Think of this inquiry as a variation of 'Why should we hire you?'

The hiring authority would like to know how your characteristics and work ethic will align with the goals and mission of their company. Take some time to comb through the Allied Universal website to learn about the ways that this employment opportunity will be mutually beneficial.

Rachelle's Answer #1

"I will contribute to your company goals by being attentive in my training, making moral choices, doing what is right, and being a reliable and professional representative of the Allied Universal name each day. Your organization has a solid reputation in our area, and I will do everything I can to uphold this excellent reputation."

Rachelle's Answer #2

"I am seeking employment in the security services industry; however, not with just any company. I was thrilled to read through Allied Universal reviews online from clients and employees alike. Your reputation certainly is one of integrity and trust. I will contribute to this goal by taking your mission statement to the heart rather than treating this as 'just a job.' This opportunity would kickstart my career, and I would be a dedicated employee from day one."

15.

Do you have experience monitoring a CCTV system? What do you know about CCTV technology?

CCTV is short for 'closed-circuit television.' CCTV is, essentially, video surveillance. A working CCTV system relies on the use of video cameras to transmit a signal to security monitors, allowing security professionals to monitor a particular area by video; whether on or off-site.

Briefly break down the experience that you have with CCTV technology, being sure to express to the interviewer that you are capable when it comes to learning and effectively using new security technology.

Rachelle's Answer #1

"I currently have five security clients, and four of them have highly technical, integrated CCTV systems; some that transmit video to an on-site monitor and some that also have cloud integration, so the video stream is accessible in real-time from anywhere in the world. I was fully trained on these systems in a short time and am confident in my ability to learn the methods used by your clients."

Rachelle's Answer #2

"I am aware that CCTV transmits video surveillance to a monitoring location, allowing security services professionals to view one or many different areas of a building or premise at one time. I am tech savvy, having even installed a home alarm system for myself at one point. This experience makes me confident in my ability to quickly learn these systems used by Allied Universal and your clients."

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30 Allied Universal Interview Questions
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Interview Questions

  1. As a security guard, how do you spend your downtime, on the job?
  2. What are the three most essential steps in securing and controlling a building or premise?
  3. Do you have current certification in First Aid, and CPR?
  4. Of all the career options at Allied Universal which is most interesting to you?
  5. What would cause you to lose your temper on the job?
  6. When I call them, what will your references say about your communication skills?
  7. Our security services team must be physically fit and able to react in situations requiring a fast response. How do you ensure peak fitness and performance?
  8. Have you ever been fired from a security-related job?
  9. Are you aware of the sectors for which we provide security services? Please list at least three.
  10. What type of security training have you received in the past?
  11. Allied Universal believes in continued education opportunities. If given a chance to expand your training on any security services topic, which would you choose?
  12. Employees of Allied Universal must pass a series of background checks including criminal, drug, and credit. Are you willing to comply?
  13. Have you worked in cash protection services of any kind?
  14. At Allied Universal, we aim for our name to be synonymous with integrity, and trust. How will you contribute to this goal?
  15. Do you have experience monitoring a CCTV system? What do you know about CCTV technology?
  16. As a security professional for Allied Universal you will be required to submit daily reports. Tell me about your writing skills and communication.
  17. Walk me through your experience with firearms. On a scale of 1-10, how comfortable are you around firearms?
  18. Have you ever had to deal with an assault on the job; either towards you or another person? If so, what action steps did you take to diffuse the situation?
  19. Are you familiar with IP based video systems, and other new security technologies?
  20. Tell me about any customer service training you have received.
  21. Tell me about a time when you acted with integrity when nobody was around to know otherwise.
  22. What would you do if a civilian called you a racial slur or another derogatory term, while you were patrolling?
  23. Whether you were caught or not, have you ever committed a crime?
  24. Do you have a long-range career objective in security services?
  25. Security is a 24/7 service. What are your preferred hours?
  26. With many options available in security services, why do you want to work for Allied Universal?
  27. What do you know about the workplace culture here at Allied Universal?
  28. Tell me about one challenge that you overcame in your last position.
  29. I am interested in knowing more about the job movement on your resume. Why did you leave your last position?
  30. The security services industry ever-changing. How do you remain up to date on security-related trends and topics?
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