Aer Lingus Mock Interview
Practice 30 Aer Lingus interview questions covering customer service, safety protocols, and Irish aviation industry expertise.
Question 14 of 30
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
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Anonymous Answer
I have faced many unexpected scenarios in my previous job as an airline. In particular long delays such as one time on a flight from Dubai to Toronto where we were delayed 3 hours after boarding. We had to make sure passengers remained calm and apologize on behalf of the airline.
Amanda's Feedback
Unfortunately, delays are very common when flying. You can give this response more impact by choosing a less common example of a time when you had to adapt to an unexpected change or difficulty. Make sure to talk about what you did to overcome the challenge and what the positive outcome was. This keeps the focus on you and what you did rather than the unexpected scenario.
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