Aer Lingus Mock Interview
Practice 30 Aer Lingus interview questions covering customer service, safety protocols, and Irish aviation industry expertise.
Question 1 of 30
At Aer Lingus, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
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Example Answer
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Aer Lingus has been around for over 80 years. Their standards are high, and their customer service is highly rated. If you are familiar with Aer Lingus before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
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Anonymous Answer
To greet customers with a positive attitude, keeping them well informed throughout the flight and answer any questions they may have. Treat the customers the way I would like to be treated with respect, comfort, and a smile.
Rachelle's Feedback
Great answer! These are wonderful ways to keep your customers happy while meeting the service standards of Aer Lingus.
"I will ensure the service standards are met by greeting customers with a positive attitude, keeping them well informed throughout their flight, and answering any questions they may have. I will treat the customers the way I would like to be treated, which is with respect, comfort, and a smile."
Anonymous Answer
I will have a positive can do attitude at work and do my best to follow the service standards and try and create a positive experience for customers.
Amanda's Feedback
Excellent customer service is a key component of business success. Show the interviewer that you understand what it takes to provide exceptional service by talking about the things you'll do in addition to maintaining a positive attitude to facilitate a positive customer experience. This could include ensuring you have a thorough understanding of products or services offered, striving to solve customer problems effectively, actively listening, and responding quickly to evolving customer needs.
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