Practice 30 Aer Lingus interview questions covering customer service, safety protocols, and Irish aviation industry expertise.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."

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If there was a safety threat, I would follow protocol and react accordingly. Generally speaking, I would make sure to communicate clearly with my team so we are on the same page and ensure our passengers are prepared and remain calm throughout.

Amanda's Feedback
Confirming that you would follow protocol is important here because airlines have set procedures and guidelines that inform the way you handle different scenarios. Communicating clearly ensures that your team and passengers are able to give and follow instructions so that everyone remains safe and calm.
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Written by Rachelle Enns
30 Questions & Answers • Aer Lingus Group plc

By Rachelle

By Rachelle