At Aer Lingus, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
Aer Lingus has been around for over 80 years. Their standards are high, and their customer service is highly rated. If you are familiar with Aer Lingus before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
To greet customers with a positive attitude, keeping them well informed throughout the flight and answer any questions they may have. Treat the customers the way I would like to be treated with respect, comfort, and a smile.
Rachelle's Feedback
Great answer! These are wonderful ways to keep your customers happy while meeting the service standards of Aer Lingus.
"I will ensure the service standards are met by greeting customers with a positive attitude, keeping them well informed throughout their flight, and answering any questions they may have. I will treat the customers the way I would like to be treated, which is with respect, comfort, and a smile."
