Aer Lingus Mock Interview

Practice 30 Aer Lingus interview questions covering customer service, safety protocols, and Irish aviation industry expertise.

Question 1 of 30

At Aer Lingus, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Aer Lingus has been around for over 80 years. Their standards are high, and their customer service is highly rated. If you are familiar with Aer Lingus before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

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Jaymie

A real coach, not AI. I read every answer myself and write back with personalized feedback.

Typically responds within 24 hours.

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Anonymous Answer

To greet customers with a positive attitude, keeping them well informed throughout the flight and answer any questions they may have. Treat the customers the way I would like to be treated with respect, comfort, and a smile.

Rachelle's Feedback

Great answer! These are wonderful ways to keep your customers happy while meeting the service standards of Aer Lingus.

"I will ensure the service standards are met by greeting customers with a positive attitude, keeping them well informed throughout their flight, and answering any questions they may have. I will treat the customers the way I would like to be treated, which is with respect, comfort, and a smile."

Anonymous Answer

I will have a positive can do attitude at work and do my best to follow the service standards and try and create a positive experience for customers.

Amanda's Feedback

Excellent customer service is a key component of business success. Show the interviewer that you understand what it takes to provide exceptional service by talking about the things you'll do in addition to maintaining a positive attitude to facilitate a positive customer experience. This could include ensuring you have a thorough understanding of products or services offered, striving to solve customer problems effectively, actively listening, and responding quickly to evolving customer needs.

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30Aer Lingus Group plc Interview Questions & Answers

1.At Aer Lingus, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

2.Tell me about any airline related training that you have been through.

3.Do you have any formal training in First Aid or CPR?

4.Have you received training on how to handle an in-flight emergency?

5.As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

6.In order to work for Aer Lingus you are required to pass a criminal record check. Are you comfortable accommodating this?

7.Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

8.Employees of Aer Lingus are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9.Why are you the best choice for Aer Lingus?

10.All employees of Aer Lingus are expected to wear a uniform to work. Are you comfortable with this policy?

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

Aer Lingus Mock Interview

At Aer Lingus, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

30Aer Lingus Group plc Interview Questions & Answers

1.At Aer Lingus, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

2.Tell me about any airline related training that you have been through.

3.Do you have any formal training in First Aid or CPR?

4.Have you received training on how to handle an in-flight emergency?

5.As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

6.In order to work for Aer Lingus you are required to pass a criminal record check. Are you comfortable accommodating this?

7.Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

8.Employees of Aer Lingus are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9.Why are you the best choice for Aer Lingus?

10.All employees of Aer Lingus are expected to wear a uniform to work. Are you comfortable with this policy?

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

12.List the top 3 skills that will make you an ideal team member at Aer Lingus.

13.What do you hope to gain most from your time with Aer Lingus?

14.The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

15.When have you had to shift your priorities in response to sudden changes?

16.How does this position fit into your career goals?

17.If you could start your career over again, what direction would you take?

18.How do you get along with others at work?

19.Rate your communication skills from 1-10 with proper examples backing your given rating.

20.Personality fit is important to us at Aer Lingus. How would you describe your personality?

21.What work situations excite and motivate you?

22.Tell me about a time when communication became an issue when working on a team.

23.What are your salary expectations?

24.When you suffer a setback, how does that emotionally affect you and your work?

25.Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

26.Where do you see yourself five years from now?

27.What experience do you have using team-based messaging applications?

28.How do you determine priorities when you have multiple tasks at hand?

29.How will you earn the trust of your coworkers?

30.What unique qualities about yourself would you bring to our company?