Adventist Health Registered Nurse Mock Interview
Practice 30 Adventist Health RN interview questions covering faith-based care, holistic nursing, and clinical scenarios.
Question 6 of 30
Tell me about a time in which you had to handle an irate physician, colleague, or patient. How did you handle this situation and what were the results?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Daily, nurses deal with patients, family members, and co-workers during very stressful times. These stressful times can lead to emotional outbursts like rage or sadness. In dealing with angry people, it is important to demonstrate your listening skills, problem-solving skills, and ability to remain calm and collected not to escalate the situation. No matter how you answer this question, be sure to give an example that proves your ability to handle an irate person easily to sell your ability to do this if hired on the Adventist Health nursing team.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"During my time working in a newly established pain clinic a few years back, we had a patient in one day that was demanding more narcotics for her pain. She had walked into the clinic without an appointment to demand another prescription. As the only nurse in a small clinic that day, I sat the patient down to talk to them. I used a calm voice and listened to what they were asking for. After listening, I explained that I would need to check their records for their last prescription and speak with the attending physician in the clinic that day. After seeing that their last prescription was written many months ago and the patient had missed their last appointment, I was able to talk to the physician to get another prescription written. Once prescribed, I explained to the patient how it was important for them to keep their regularly scheduled appointments, and she walked away happy."
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