Retail Mock Interview

Practice 30 Retail interview questions covering customer service, sales scenarios, and team dynamics.

Question 3 of 30

What is your best personal trait?

Entry Level
Experienced
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I am fond of a few of my personality traits; however, my top trait would be my exuberant spirit. I have a lot of contagious energy, which I bring to the workplace. My friends and family often mention that they appreciate my brand of excitement for life!"

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I would best describe my personality as amiable. I am a friendly person, and this trait lends itself well in a customer-service focused environment such as this one. I am a pleasant person to work with, and cordial at all times."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Personal traits differ a bit from your workplace traits. If you have never taken a personality test, it's a great idea to do a free one like the one on www.16personalities.com. A tool like this will generate some fresh thoughts for you on the personality traits that you may bring.

Some personality descriptive words are:

- Amiable
- Considerate
- Diligent
- Exuberant
- Generous
- Persistent
- Resourceful
- Sensible

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I believe that my best personality trait is the fact that I am a sensible person. I can think clearly and see all sides in a situation. This trait helps me a great deal when it comes to customer dispute resolution."

Interview Coach

Jaymie

A real coach, not AI. I read every answer myself and write back with personalized feedback.

Typically responds within 24 hours.

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30Retail Interview Questions & Answers

Career Goals

1.Why would you like to work at our store?

Direct

2.How would your references describe you?

Discovery

3.What is your best personal trait?

Customer Service

4.On a scale of 1-10, how well do you handle customer complaints?

Experience

5.Tell me about your experience working in retail.

Diligence

6.How often are you late for your responsibilities, such as school or work?

Direct

7.What do you know about our store?

Scenario Based

8.Describe a time when you disliked company rules in your last job.

Scenario Based

9.Describe a time when you had to sacrifice quality to complete a job.

Compatibility

10.How do you expect to make a difference at our store?

Trust

11.What would you do if a coworker asked you to help them steal?

Career Goals

12.Why do you want to get into retail?

Customer Service

13.How are your customer service skills?

Compatibility

14.Are you a people person?

Customer Service

15.A co-worker is rude to customers, what would you do?

Scenario Based

16.The credit card machine is broken. What do you say to the customers?

Scenario Based

17.You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Job Satisfaction

18.What do you like least about working in retail?

Job Satisfaction

19.What do you like most about working in retail?

Direct

20.What is your favorite product or service, from our store?

Scenario Based

21.Describe a situation when you received a negative customer reaction. How did you react?

Customer Service

22.Describe for me a time when you failed at customer service.

Scenario Based

23.If a customer demands to speak to a manager, what do you do?

Customer Service

24.How would you define good customer service?

Diligence

25.Have you ever taken any courses or workshops related to customer service or sales?

Experience

26.Do you have experience with inventory and order management?

Customer Service

27.How do you deal with customer rejection?

Trust

28.Have you ever broken company rules to make a customer happy?

Diversity

29.If hired into this role, how will you support our anti-discrimination policies?

Career Goals

Retail Mock Interview

What is your best personal trait?

30Retail Interview Questions & Answers

1.Why would you like to work at our store?

2.How would your references describe you?

3.What is your best personal trait?

4.On a scale of 1-10, how well do you handle customer complaints?

5.Tell me about your experience working in retail.

6.How often are you late for your responsibilities, such as school or work?

7.What do you know about our store?

8.Describe a time when you disliked company rules in your last job.

9.Describe a time when you had to sacrifice quality to complete a job.

10.How do you expect to make a difference at our store?

11.What would you do if a coworker asked you to help them steal?

12.Why do you want to get into retail?

13.How are your customer service skills?

14.Are you a people person?

15.A co-worker is rude to customers, what would you do?

16.The credit card machine is broken. What do you say to the customers?

17.You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

18.What do you like least about working in retail?

19.What do you like most about working in retail?

20.What is your favorite product or service, from our store?

21.Describe a situation when you received a negative customer reaction. How did you react?

22.Describe for me a time when you failed at customer service.

23.If a customer demands to speak to a manager, what do you do?

24.How would you define good customer service?

25.Have you ever taken any courses or workshops related to customer service or sales?

26.Do you have experience with inventory and order management?

27.How do you deal with customer rejection?

28.Have you ever broken company rules to make a customer happy?

29.If hired into this role, how will you support our anti-discrimination policies?

30.Tell me about one of your goals. How are you working towards it?