Retail Mock Interview

Practice 30 Retail interview questions covering customer service, sales scenarios, and team dynamics.

Question 24 of 30

How would you define good customer service?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

When possible, research the company's values online, especially in the areas where customer service and customer experience are mentioned. In general, good customer service involves memorable experiences and the satisfactory resolution of a customer's issue. State your definition of customer service and give a brief example of a great outcome you have achieved through exceptional service.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I agree with the statement on the company website that good customer service exceeds the customer's expectations in both quality of service and the speed that the service is delivered. Recently, I had a customer who was unhappy and was trying to get a refund. I wanted to make sure that they left our store happy with the resolution I provided. So, I made sure that the customer's concern was taken care of quickly. I apologized to them for their dissatisfaction and gave them a small gift certificate in return for the bad experience."

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30Retail Interview Questions & Answers

Career Goals

1.Why would you like to work at our store?

Direct

2.How would your references describe you?

Discovery

3.What is your best personal trait?

Customer Service

4.On a scale of 1-10, how well do you handle customer complaints?

Experience

5.Tell me about your experience working in retail.

Diligence

6.How often are you late for your responsibilities, such as school or work?

Direct

7.What do you know about our store?

Scenario Based

8.Describe a time when you disliked company rules in your last job.

Scenario Based

9.Describe a time when you had to sacrifice quality to complete a job.

Compatibility

10.How do you expect to make a difference at our store?

Trust

11.What would you do if a coworker asked you to help them steal?

Career Goals

12.Why do you want to get into retail?

Customer Service

13.How are your customer service skills?

Compatibility

14.Are you a people person?

Customer Service

15.A co-worker is rude to customers, what would you do?

Scenario Based

16.The credit card machine is broken. What do you say to the customers?

Scenario Based

17.You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Job Satisfaction

18.What do you like least about working in retail?

Job Satisfaction

19.What do you like most about working in retail?

Direct

20.What is your favorite product or service, from our store?

Scenario Based

21.Describe a situation when you received a negative customer reaction. How did you react?

Customer Service

22.Describe for me a time when you failed at customer service.

Scenario Based

23.If a customer demands to speak to a manager, what do you do?

Customer Service

24.How would you define good customer service?

Diligence

25.Have you ever taken any courses or workshops related to customer service or sales?

Experience

26.Do you have experience with inventory and order management?

Customer Service

27.How do you deal with customer rejection?

Trust

28.Have you ever broken company rules to make a customer happy?

Diversity

29.If hired into this role, how will you support our anti-discrimination policies?

Career Goals

Retail Mock Interview

How would you define good customer service?

30Retail Interview Questions & Answers

1.Why would you like to work at our store?

2.How would your references describe you?

3.What is your best personal trait?

4.On a scale of 1-10, how well do you handle customer complaints?

5.Tell me about your experience working in retail.

6.How often are you late for your responsibilities, such as school or work?

7.What do you know about our store?

8.Describe a time when you disliked company rules in your last job.

9.Describe a time when you had to sacrifice quality to complete a job.

10.How do you expect to make a difference at our store?

11.What would you do if a coworker asked you to help them steal?

12.Why do you want to get into retail?

13.How are your customer service skills?

14.Are you a people person?

15.A co-worker is rude to customers, what would you do?

16.The credit card machine is broken. What do you say to the customers?

17.You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

18.What do you like least about working in retail?

19.What do you like most about working in retail?

20.What is your favorite product or service, from our store?

21.Describe a situation when you received a negative customer reaction. How did you react?

22.Describe for me a time when you failed at customer service.

23.If a customer demands to speak to a manager, what do you do?

24.How would you define good customer service?

25.Have you ever taken any courses or workshops related to customer service or sales?

26.Do you have experience with inventory and order management?

27.How do you deal with customer rejection?

28.Have you ever broken company rules to make a customer happy?

29.If hired into this role, how will you support our anti-discrimination policies?

30.Tell me about one of your goals. How are you working towards it?