How are your customer service skills?
"Although I am new to my career and do not have any solid customer service training, I am very in tune with the needs of others. I can listen carefully and approach problem-solving based on the information provided to me. Being a naturally friendly person, I can make quick connections with others."
"My customer service skills are first-class! I love to connect my customers' needs to the product or service that will best suit them. It's important to me that every customer leave the store with something that will make their life easier and happier."
The interviewer would like to know that you understand the importance of fabulous customer service skills when working in the retail industry. Use a few unique words or phrases that will make you a stand-out candidate for this customer-service based role.
Some descriptive words may include:
- Attentive
- Understanding
- Problem-solving focused
- Approachable
- Friendly
- Honest
- Communicative
"My customer service skills are well-honed as I have had a lot of training in the past. My skills are honest, attentive and geared to problem-solving."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I would say I'm someone who likes to learn about the products in the store I'm working in. I feel more confident when I'm able to answer a customer's questions and help them find what it is they are looking for. I think I have good problem-solving skills as well. For example, if a customer can't find what they need I try to come up with other suggestions for them.
Jaymie's Feedback
Great job! If you ever had positive feedback from customers or in surveys, share that information with the interviewer, as that will make your answer even more impactful. Be sure to read the job description and highlight a few essential customer service skills they are looking for.
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