"I handle stressful situations by remaining calm and in control of the situation. I maintain my professionalism by listening to what is causing the stress and solving the problem. I recently encountered a stressful situation when a patient's family member called me and said their son had been fired from a job after I had placed him there a week before. Without their son's job, he would not financially support himself, and he lost his healthcare. I met with the employer and found there had been an argument between my patient and a customer. My patient was working on anger issues, and the employer determined he could not work with customers. I asked if there was another position that did not involve customers and if the employer was willing to place him in that position. He did have another administrative position that was a fit for my patient's skillset. The employer agreed to rehire my patient, and the situation was resolved."