Working effectively for difficult people or those who continually disagree with you requires you to come from a place of patience, confidence, and understanding. As James Cash Penney once said, "The art of effective listening is essential to clear communication, and clear communication is necessary to management success." When you answer this behavioral-based question, explain that you handle these situations professionally, ensuring that you seek understanding regarding the other person's opinion of your work. What do you do to understand what their reservations are?
