When you witness a customer stealing an item, how do you approach them?

As a loss prevention officer, you must inform your immediate supervisor before approaching the suspected guest. Provide an example of a time you communicated with your supervisor and team before approaching a customer suspected of theft.

"Last week, I noticed a customer who seemed very nervous and jittery when he entered the store. His behavior was unusual, and I took notice. As he moved through each section, he spent more time looking at the location of the security cameras than he did shopping. When I noticed him put an item into his jacket pocket, I informed the team of what I witnessed and asked a coworker to join me when I approached him. I addressed the customer, introduced myself, and explained what I had witnessed. We brought him to the back office where my supervisor handled the interrogation."