"Yes, I have one example that I will never forget. We had a spouse of an employee who had a pre-term baby. As you know, there is a time limit when a child can be added to health insurance coverage. We did not know that the employee's spouse had given birth and with all of the hardship and stress the employee's family was under, they didn't take the action needed to add the new child to their coverage. I worked with the employee to have the hospital write a letter stating the employee's spouse and child were both under medical care, and we were able to present the letter to the insurance carrier. Because of the extenuating circumstance, the carrier approved the baby being added to the insurance effective back to the date of birth. It was a pretty small amount of work that ended up having the greatest of impact on a valued employee and their family."