What is the difference between a project goal and a requirement?

Remember to include an easy-to-understand example within your response. An example from the industry the company you are interviewing for is best. Also, it is helpful to develop a goal-level example and then provide a related requirement example alongside it. This demonstrates you fully understand how requirements relate to goals.

"Project goals describe the 'why' of a project and provide detail on the business objectives. They are strategic in nature and usually coincide with specific objectives that define timeframes, or other key outcomes. For example, a company may wish to improve their customer satisfaction scores by 30%. They may develop key related outcomes of authoring improved knowledgebase articles and reducing support ticket resolution time by 20% by the end of the year.

Requirements are tactical in nature and represent the 'how' of a project. To continue the goal example I provided, a related requirement might be to improve the customer support ticket system to provide alerts to management when a ticket has been open a certain amount of time, or to adjust their support staff performance process to provide incentives to staff members who improve their average resolution time by a certain percentage."