Tell me about a client dispute you've dealt with and how you handled it.

Disputes with clients are never fun and can potentially end the business relationship if not appropriately addressed. Explain how you've resolved a conflict with a client in your previous roles. Describe the issue, how you handled it, and the outcome.

"I was working on putting together a video project for a new client. When I first reached out to him to discuss his vision, he seemed confused about what he wanted. So I presented him with an idea for the project, and he approved. After I submitted my final draft, he seemed unhappy and said that it was not what he had in mind. I went over our initial meeting notes and expectations. However, for the sake of saving our professional relationship, I told him that I would work on another idea and present it to him after a week. He seemed calmer and was ultimately happy with the end product. He even gave me a bonus for being patient!"