The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

"The biggest difficulty I faced was when my manager in my last role resigned suddenly. I had to step in and step up to fulfill the manager's responsibilities until their successor could be found. It was unexpected and challenging, as I was not prepared to do two positions at the same time. I overcame this by excellent time management and working with my coworkers to understand how to prioritize different tasks to produce the necessary output."

"I face unexpected difficulty frequently in my current position. The customer service rating at my company was very low when I started. I took it upon myself to help increase the customer service rating to ensure that customers would return for repeat business. It was not easy, as I dealt with several customers who experienced bad customer service with us in the past. I helped create a customer service book that helped our customer service reps handle situations and know how to respond."