Tell me about a time communication became an issue when working on a team.
There will be times at VistaJet when communication misses the mark. Working with a diverse group of people who have different outlooks and attitudes, there is bound to be a time when communication can be a challenge. Provide a scenario where communications became an issue; describe the situation and how you went above and beyond to solve the problem.
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering and analyzing data. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to discuss their findings and opinions, which helped us take a more collaborative approach."
"In my last role as an Account Manager, there was a time when a customer's account was not properly credited with money that they paid us, which caused a huge issue with that customer. There were communication issues amongst the team, and that miscommunication caused a problem with the customer's account. To fix this, I gathered the team in a conference room to find the trail of what went wrong without pointing fingers at anyone. We were able to find what happened and get the customer squared away. If chosen for this role at VistaJet, I will bring these problem-solving skills to my team so we can continue to work together."
