"In my previous role, I was involved in building new teams. I worked with operations managers to determine their hiring needs based on productivity goals and other metrics. I took these numbers back to recruitment and training and by the time the new hires graduated from training, the project was out of my hands. Having gone through hiring and training myself as a new hire, I thought these processes were really outdated. This resulted in ineffective teams which resulted in high employee turnover.

If I were to go back, I would start a project to evaluate the entire hiring, onboarding, training, and development processes to find where the inefficiencies lie and where the processes misalign with operational goals. I think there's an opportunity for recruitment and training to refine their success measures and try new ways. Instead of the usual classroom setting training, for example, I would be curious to see if we could do a hybrid with some on-the-job training for a few hours a day. I think that if we ran a survey among the most recent hires, it would help us come up with a thorough analysis. Ultimately, we end up with a whole new improved process. At worst, we improve the process at least a little."