"I like to over-communicate to ensure that nothing gets lost in the fold. For example, after sending post-meeting action items through email, I will assign tasks through the project tracker with clear notes. Then, I will continue to reach out to the task owners for real-time updates. Once, I had a team member whose deliverable was due in a day but was unresponsive. I sent a note through the project tracker and followed up through email, but still couldn't get a hold of them. I decided to call their personal phone and found out they lost their internet connection for the day and wouldn't be able to make the deadline. I made the call to re-assign to another team member immediately. After that experience, I asked the project management office to establish a process for re-assigning tasks when similar situations arise."