How do you handle the transition of an account after you've closed a deal?

"In my experience, after a deal has been closed, there are other internal teams like billing and service/fulfillment that typically get involved. I strive to facilitate these transitions so the client has only a smooth and positive experience, and I continually keep tabs on them and stay in frequent communication. Although other teams have to carry out their necessary parts of the process, ultimately the client and their satisfaction is my responsibility, and I take that seriously. If the client has any difficulty with anything, I step in and get it corrected as soon as possible."

"The bond with the client doesn't end as the sale is closed. That relationship will continue to be nurtured in many ways, including facilitating team transitions. By sharing the deep understanding and knowledge of the customer, I can ensure that the client's goals remain in focus and top priority. By maintaining that client relationship through follow-up communication, I ensure our customers' satisfaction and create the possibility of future growth through cross-selling opportunities."