"When faced with a complicated problem, I will look at the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."

"To solve a complex issue, I will reach out to a manager or mentor from a previous role to ask them how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have already "been-there-done-that," so I love to utilize them as a resource."

Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals, and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.

The tools you have in your kit will reveal how resourceful you are at your job. If you've collected a library of information over the years, whether through physical copies or a digital library or resource, detail this and emphasize any systems or organization you've implemented to access them.