What type of problem solver would we be hiring at MediClinic if you were offered this role?
Your interviewer wants to know that you would bring a systematic approach to problem-solving to MediClinic. Consider the skills and qualities that help you successfully face problems in your work. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver and your ability to come up with innovative solutions by talking about a time when you've had to do this in the past.
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision-making. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas, and I'd love to bring this ability to the MediClinic team. Last year, my team was overwhelmed on our unit with a need for faster than normal discharges because inpatient numbers were increasing heavily. Rather than complain and become stressed like some of my colleagues, I worked as part of a larger team to create a discharge planning process. I spearheaded the patient education piece and loved being in that role. I helped develop a process for educating patients who were being sent home earlier than normal to help them succeed in that situation. With our great patient outcomes, I was very proud of my success."
"I believe I am a great problem solver because I gather as many facts as possible in a short amount of time when there is a quick issue to solve. I look at the problem and its potential solutions from multiple angles and am not afraid to make a decision that might seem off the beaten path. With a keen eye on what is best for the patients, sometimes we need to think outside the box in our profession."
Describe the approach you take when problem-solving in the workplace. While you may have a systematic approach and think of every possible solution to a problem, you want to assure the interviewer you can also make decisions quickly in emergencies.
