What is the most important trait a Commercial Broker should possess?

"In all of my years in real estate, and primarily as a Commercial Broker, the one common trait that I have seen between myself and my successful colleagues is an air of dominance. I am not talking about a dominance that is off-putting, but a dominance that is authoritative and leads the client to the right decision while managing negotiations in a way that makes all stakeholders feel confident and comfortable."

"In my opinion, one trait that every Commercial Broker should have is the ability to handle the emotional ups and downs that come their way. In any given day, a sales professional will have a few wins, and then a few losses. It's important to be able to navigate disappointment, without it affecting your mood or future performance."