Marcus & Millichap Mock Interview
Practice 30 Marcus & Millichap interview questions covering deal structures, client acquisition, and market analysis.
Question 28 of 30
Our clients mean everything to us at Marcus & Millichap.How do you define exceptional client service?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Marcus & Millichap needs to be careful in who they hire, ensuring that their standards of excellence are continually met. Excellent client service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the client is looking. Superior service means that you actively seek out the opportunity to deliver more than the standard broker would. It means thoroughly listening to your clients when they tell you what they need. Also, it means offering support when your client may be in a little bit over their head.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Repeat business and referrals are what I am after when it comes to the satisfaction of my clients. When it is time to close out an account, I openly ask them what I could do better next time. This added step helps me to improve my service. Good customer service starts with the ability to take and implement feedback."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I define good customer service by not allowing any 'traffic jams' in the real estate sales cycle, which is a challenge to do! The moment a client feels there is a hiccup, the moment the sales process gets railroaded. Excellent service includes seeing potential pain points before they even happen."
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