Marcus & Millichap needs to be careful in who they hire, ensuring that their standards of excellence are continually met. Excellent client service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the client is looking. Superior service means that you actively seek out the opportunity to deliver more than the standard broker would. It means thoroughly listening to your clients when they tell you what they need. Also, it means offering support when your client may be in a little bit over their head.
