Please describe your ITIL experience.
The Information Technology Infrastructure Library is a framework for IT activities such as service management, service delivery, and asset management. Coinbase interviewers ask this question to determine if a candidate has the experience, education, or certification necessary to perform service delivery duties within their framework.
Remember to specify the expiration date of any past ITIL certifications in your response. This demonstrates integrity and understanding of the process. Interviewers often find past certification acceptable as the conceptual framework is similar between the various versions of ITIL.
"I am ITIL v4 certified. We used ServiceNow at my last company to help us streamline ITSM workflows. I was also trained on ITIL v3. I appreciate that version four focuses on setting the stage for the co-creation of value between the customer and a service organization. This shift in mentality went a long way towards fostering the empowerment of our customers to directly participate in the process and enhance the value of the service they received."
