Cisco Network Consulting Engineer Mock Interview
Practice 30 Cisco Network Consulting Engineer questions covering SDN, routing protocols, and client solution design.
Question 3 of 30
What situations would warrant an after-hours visit to a client location by you or a member of the Cisco network support team?
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
In today's connected world, most networking issues can be resolved online and remotely. However, some issues require an onsite visit to manually reset or replace the hardware or software at the end-user location. Qualified network consulting engineers will recognize when an onsite visit is required. Minimizing these will reduce the cost of support and the resources needed to support remote users. It will also ensure that remote users have access to the network to do their jobs.
William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"As you might expect, I always try to minimize the need to send a technician onsite to a remote location. Onsite visits are costly, extend the downtime for the end-user, and reduce the resources I have available to resolve other issues. When the remote user calls with a technical issue, my team and I use a hierarchical approach to resolve the issue. We use several different online tests to identify the root cause and then use procedures we can execute over the network to try to resolve it. Only when all of these have failed would we send a Cisco technician onsite. When dispatched, the Cisco technician will be equipped with all the hardware and software resources we feel they will need to quickly resolve the issue."
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