QUESTION 10 OF 30

Walk me through the process you use to troubleshoot a network when you are not getting the performance you expect?

This question provides the Cisco interviewer with a description of how you approach solving a complex problem. They are less interested in you solving the problem than learning about the process you use. When walking the interviewer through a process, you should break it down into individual, easy-to-understand steps describing each in simple language. You can use a combination of unique techniques as well as industry-standard practices to resolve the issue. Also, include a brief description of what you would do if you could not reach a solution.

"When troubleshooting a network issue, the first thing I do is eliminate the most obvious and simple to resolve issues. These could be disconnected cables, power to the systems, user logins, or other simple issues. If these don't resolve the issue, I deploy hardware and software diagnostic tools to make sure the network is functioning properly. If these identify the issue, I quickly resolve it by updating the software or replacing the hardware. If I cannot do this, I open a severe case trouble ticket to escalate the issue. In the meantime, I provide the user with an alternate method to access the network so they can continue to work on their projects."

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Cisco Network Consulting Engineer Mock Interview

Walk me through the process you use to troubleshoot a network when you are not getting the performance you expect?

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