Cisco Network Consulting Engineer Mock Interview
Practice 30 Cisco Network Consulting Engineer questions covering SDN, routing protocols, and client solution design.
Question 2 of 30
Do you have experience creating efficient end-user support systems, and if so, can you describe your approach to this?
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
In addition to designing and managing Computer Networks, one of the roles of a Cisco network consulting engineer is to support the company's end-users. The interviewer at Cisco seeks to understand your experience with this and how you can improve the help desk and support system they already have. The answer they're looking for includes anticipating the training needs of the organization, designing systems Cisco end-users can use to self-support, and creating resources the network support team can use to provide answers to the end-users and resolve issues they may have.
William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"I have a great deal of experience creating end-user support systems for network issues. I always start with training and making sure that the end-users are knowledgeable about how a network functions and some of the minor problems they can fix themselves. I supplement this by creating online resources they can access, containing FAQs and step-by-step tutorials for fixing minor issues. I have also created effective help desks and support systems used by the network support team to address end-user issues. These include informational resources they can use to quickly identify and resolve network issues, as well as a robust ticket system to log, track, and resolve support issues."
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