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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
It is important to understand that information technology is simply a tool Cisco uses to accomplish its business objectives. The IT systems, including the network systems, must be designed to fulfill the other departments' needs. To do this, you need to collaborate and communicate with the other departments. When discussing information technology with non-technical users, use simple, easy-to-understand language to explain the functions and benefits of the solutions you provide. You can give the interviewer an example of this to illustrate how you do it.

William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"I collaborate closely with the heads of the departments across the organization to ensure that the network systems are designed to provide them the services they need to accomplish their jobs. When discussing my solutions with other departments, I keep the conversation simple and easy to understand. I use very few acronyms or technical terms, and I present the functions and benefits of the solutions in the context of the business problems they solve. I am patient with their questions and go to great lengths to make sure they understand how the network functions, the issues they may encounter, and the resources I can provide them."

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Written by William Swansen
30 Questions & Answers • Cisco

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