Canadian Blood Services Mock Interview

Practice 35 Canadian Blood Services interview questions covering donor services, clinical operations, and public health mission.

Question 18 of 35

We operate in a changing environment and adaptability is a core value here. Talk about a time you had to be fluid and embrace a changing work environment. Were there any hurdles you had to overcome to embrace the change?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

In the healthcare industry, change is inevitable and to be a successful employee in any facet of healthcare, you have to be willing and ready to change at a moments notice. Talk to your interviewer about a specific time where major changes were made to you job or work practices. Let them know that you have a very open mind to change in the workplace and that you seek to understand the reasons why things are changing to help you buy into the change.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"A couple of years ago, the organization that I worked for merged with a much larger healthcare organization. At the time of the announcement, there was a great sense that our entire world was about to be flipped upside down in my entire department and most of my coworkers definitely felt doom and gloom. My mindset regarding change is that it is inevitable and people need to be open and receptive to change. With that as my mindset, I researched the new organization that we would soon be a part of and read and heard nothing but great things. As the merger neared, we did find out changes to policies and procedures that would directly effect our operations, but I saw that most of those changes would great benefit our patients and bottom lien.e When my co-workers saw my receptive and excited attitude, I really think I was able to convince people to embrace the change as well."

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"Working in clinical coding for some time, I have been a part of many major changes that directly effect my day to day life at work. With the recent implementation of the ICD-10, I had to learn and implement hundreds of new codes. Rather than sulking like some of my colleagues, I welcome new learning opportunities and always put myself in the minds of our patients and consumers. The ICD-10 changes were made to make medical billing much more easy to understand and differentiate and I was willing to do my part to learn and put this to good use on the job."

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Anonymous Answer

When I’m working at _____ they introduce Lean, there’s a massive change in every department and I’m so thankful to be part of that.

Stephanie's Feedback

It sounds like you're adaptable, but this response should include a specific example. In the "Revised Answer" section, I have included a template of how you might respond to this question.

An example of a time when I needed to embrace change at work is _______________(provide a specific example--what was the situation? Why was flexibility critical? How did you respond to the change? What was the impact?) From this experience, I learned _____________________(state what you learned.) I feel confident in my ability to exhibit agility and flexibility in my next role as well. I understand that adjusting to change is a part of every workplace!

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35Canadian Blood Services Interview Questions & Answers

Discovery

1.What do you know about Canadian Blood Services?

Situational

2.Can you talk about a time when you went to great lengths to help a patient or customer? What was the situation and what prompted you to go the extra mile for the patient/customer?

Competency

3.One of the key components to our mission is to be efficient in our work performance as a whole. How have you demonstrated ways that you can be efficient in your work?

Compatibility

4.Tell me about your healthcare related education and training.

Behavioral

5.We take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

Compatibility

6.What is your patient care philosophy?

Experience

7.One of our missions is to be innovative to reinvent today so that we can find answers for tomorrow. Have you personally witnessed innovation changing your work life in a positive way? Did you play a part in the innovation?

Situational

8.We work with a wide variety of donors, recipients and outside business partners. Talk about a time you had to partner with a person or team outside of your department to solve a problem or finish a project and expand on your role.

Experience

9.Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

Situational

10.Integrity is part of our core value system here at Canadian Blood Services. Have you ever experienced a time where being honest and transparent was difficult to do? What made the situation difficult and how did you overcome it?

Situational

11.We seek to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

Situational

12.Have you ever had to work according to a policy or regulation that you necessarily didn't agree with? How did you handle that situation?

Experience

13.We have a diverse workforce. When have you worked amongst a diverse group of people?

Situational

14.Talk about a time you had to engage a patient or their family in the decision making process for their care. What role did you play in engaging them and why was it important that they were included.

Discovery

15.We support a healthy work/life balance for all employees. How do you balance life and work?

Discovery

16.Tell me about yourself.

Competency

17.In your role, why is it important to utilize sound listening skills?

Situational

18.We operate in a changing environment and adaptability is a core value here. Talk about a time you had to be fluid and embrace a changing work environment. Were there any hurdles you had to overcome to embrace the change?

Discovery

19.If we hired you today, what would you accomplish first?

Competency

20.As part of our quality initiatives, safeguarding patient information is of utmost importance. In your current role, how do you go about protecting patient health information or other personal information?

Discovery

21.With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

Compatibility

22.What kind of working environment do you thrive in?

Competency

23.Describe your communication skills.

Behavioral

24.We like to promote collaboration as part of our core values. How do you go about creating a nurturing environment where everyone is included?

Behavioral

25.What is your greatest weakness?

Compatibility

26.Why do you think you will be successful in this role with us?

Compatibility

27.We have a flourishing stem cell network across Canada that matches donors with potential recipients and the program continues to save lives on a daily basis. What are your thoughts on stem cell research and transplants?

Compatibility

28.I understand you're new to healthcare. How will your skills transfer to Canadian Blood Services?

Competency

29.One of our core values is excellence. How do you demonstrate excellence in service in the workplace?

Discovery

30.Are you familiar with what ICARE means here?

Competency

31.How would you rate your knowledge of medical terminology?

Behavioral

32.Would you describe yourself as honest and transparent?

Competency

33.How would you provide support to a donor who was experiencing anxiety or fear about donating blood or plasma?

Discovery

34.Are you actively interviewing with other companies?

Discovery

Canadian Blood Services Mock Interview

We operate in a changing environment and adaptability is a core value here. Talk about a time you had to be fluid and embrace a changing work environment. Were there any hurdles you had to overcome to embrace the change?

35Canadian Blood Services Interview Questions & Answers

1.What do you know about Canadian Blood Services?

2.Can you talk about a time when you went to great lengths to help a patient or customer? What was the situation and what prompted you to go the extra mile for the patient/customer?

3.One of the key components to our mission is to be efficient in our work performance as a whole. How have you demonstrated ways that you can be efficient in your work?

4.Tell me about your healthcare related education and training.

5.We take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

6.What is your patient care philosophy?

7.One of our missions is to be innovative to reinvent today so that we can find answers for tomorrow. Have you personally witnessed innovation changing your work life in a positive way? Did you play a part in the innovation?

8.We work with a wide variety of donors, recipients and outside business partners. Talk about a time you had to partner with a person or team outside of your department to solve a problem or finish a project and expand on your role.

9.Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

10.Integrity is part of our core value system here at Canadian Blood Services. Have you ever experienced a time where being honest and transparent was difficult to do? What made the situation difficult and how did you overcome it?

11.We seek to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

12.Have you ever had to work according to a policy or regulation that you necessarily didn't agree with? How did you handle that situation?

13.We have a diverse workforce. When have you worked amongst a diverse group of people?

14.Talk about a time you had to engage a patient or their family in the decision making process for their care. What role did you play in engaging them and why was it important that they were included.

15.We support a healthy work/life balance for all employees. How do you balance life and work?

16.Tell me about yourself.

17.In your role, why is it important to utilize sound listening skills?

18.We operate in a changing environment and adaptability is a core value here. Talk about a time you had to be fluid and embrace a changing work environment. Were there any hurdles you had to overcome to embrace the change?

19.If we hired you today, what would you accomplish first?

20.As part of our quality initiatives, safeguarding patient information is of utmost importance. In your current role, how do you go about protecting patient health information or other personal information?

21.With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

22.What kind of working environment do you thrive in?

23.Describe your communication skills.

24.We like to promote collaboration as part of our core values. How do you go about creating a nurturing environment where everyone is included?

25.What is your greatest weakness?

26.Why do you think you will be successful in this role with us?

27.We have a flourishing stem cell network across Canada that matches donors with potential recipients and the program continues to save lives on a daily basis. What are your thoughts on stem cell research and transplants?

28.I understand you're new to healthcare. How will your skills transfer to Canadian Blood Services?

29.One of our core values is excellence. How do you demonstrate excellence in service in the workplace?

30.Are you familiar with what ICARE means here?

31.How would you rate your knowledge of medical terminology?

32.Would you describe yourself as honest and transparent?

33.How would you provide support to a donor who was experiencing anxiety or fear about donating blood or plasma?

34.Are you actively interviewing with other companies?

35.Where do you see yourself in the next 3-5 years?