"Recently, we were preparing to discharge a patient that had a hip replacement and including he and his wife in the planning was extremely important. For a joint replacement like a hip, there are a lot of critical changes that need to happen around the home to ensure that the patient is able to live life as normal as possible and be as safe as possible. We have a lot of great information for patients with hip replacements and I sat with the patient and his wife two days before his discharge to talk about therapy they could alone in the home and modifications to the bath, kitchen and bedroom in their home that could benefit the patient. At a follow up appointment, I was so glad to see that he was adjusting well and that life at home was going great after his operation."

"While I don't work directly with patients in my role in healthcare finance, I can think of a couple of great examples of times that I had to engage key people in fiscal policies and procedures that we were implementing. Last year, our organization was looking at some major budget cuts to key ancillary departments like imaging and the lab. To get a better feel for how the cuts could be made, I met regularly with physician and administrative staff from the effected departments to highlight key areas where the budget could be moved. Throughout the process, it was very eye opening to see where we had been very loose with our spending in areas and the department leaders were in agreement. I know that by me including them in the decision making process that all parties were happy with final budget decisions."