"Many first-time donors are anxious, nervous, or afraid when preparing to donate blood or plasma. I introduce myself, share my credentials and education/training, then make sure I take the time to educate them on the process and what to expect each step of the way. I thank them for what they are doing for others, and I maintain an upbeat attitude and reassure them frequently throughout the process. Sometimes I make small talk if they are up for it, or I offer to get them a drink or snack to help distract them. I also offer them breaks throughout the process if they seem uneasy or do not feel well."

"I know that many people are afraid of needles or just have general fear about the donation process. I reassure the patient that they are in good hands with us, and I spend time educating them on the process and answering their questions. It's important that patients breathe and relax, so I try to distract them with conversation and encourage them not to watch if they are afraid of needles. I focus on the positives, like the impact they are having on the lives of others, and I celebrate their bravery!"