QUESTION 1 OF 21

What do you consider your greatest accomplishment during your career?

With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you would get things done on the job at British Airways. Prior to your interview, be sure to really think about what you truly believe is your greatest accomplishment during your career, and make sure that it highlights some key qualities for this role on the customer services team at British Airways. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer.

"I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Looking back on this two years later, it's amazing how successful this work was, and I am so proud to have taken the lead on it."

Unlock all 21 British Airways questions

Master the service scenarios and competency questions British Airways interviewers prioritize.

Get Started

Next Question

British Airways Customer Service Agent Mock Interview

What do you consider your greatest accomplishment during your career?

Unlock all 21 British Airways questions

21 British Airways Interview Questions & Answers

More British Airways interviews