If hired on our customer services team, you would be expected to train diligently on our software programs during your orientation process so you can hit the ground running. How would you rate your ability to do this?
Because almost every aspect of British Airways' business, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use on the job. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. To really sell your ability to hit the ground running at British Airways, talk to your interviewer about your plan to learn and master whatever programs are required for this role.
"I consider myself very computer literate because of both my work history and my own personal use of many different programs. I am proficient in the entire Microsoft Office suite and am often a trainer for colleagues on anything in Excel and PowerPoint. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. I would soak in all in-person training and any online module training that I would be put through during my orientation. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well."
